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Have a question? Apex Concierge Health is here to help. Send us a message and we’ll be in touch. 

Office:(443)242.7265

Current Patients

If you are a current patient, click the button below to sign into our secure patient portal. Access your medical records, schedule appointments, and communicate with your provider—all in one convenient place.

Apex Concierge Health Fulfillment Policies

At Apex Concierge Health, your online security is our utmost priority and a cornerstone of our services. We encourage you to take the time to thoroughly familiarize yourself with our comprehensive policies and detailed fulfillment information, ensuring that you are always well-informed and comfortable with our processes. Should you have any questions, concerns, or need further clarification on any aspect of our services, please don’t hesitate to reach out to us. You can easily contact us via email, phone, or through our convenient contact form. Our dedicated team is always here to assist you and provide the support you need!

How can I reach customer service?

Our dedicated customer service team is here to assist you. For any inquiries, please fill out the contact form above or give us a call at 443.242.7265 for more information.

What is your refund policy?

We believe in transparency. Our policy on refunds is as follows: A patient may terminate this Agreement at any time upon thirty (30) days prior written notice to the Practice. Patient will not be entitled to a refund of Membership Fee or a portion thereof with the exception that 30 days prior written notice to Patient, with or without cause, related to the patient-physician relationship or any other non-contract related issue; in such case, Patient will be entitled to a refund of a prorated portion of the Membership Fee paid by the Patient for the year in which termination becomes effective.

What is your refund policy?

We believe in transparency. Our policy on refunds is as follows: A patient may terminate this Agreement at any time upon thirty (30) days prior written notice to the Practice. Patient will not be entitled to a refund of Membership Fee or a portion thereof with the exception that 30 days prior written notice to Patient, with or without cause, related to the patient-physician relationship or any other non-contract related issue; in such case, Patient will be entitled to a refund of a prorated portion of the Membership Fee paid by the Patient for the year in which termination becomes effective.

What are the terms of service?

Our terms and conditions outline the expectations and responsibilities of both parties. We encourage you to review them carefully to understand your rights and obligations these are provided to you before your sign up in the way of a contract: The below is an excerpt from the contract that outline the program services:

1. Program Services: The Practice agrees to provide Patient with access to the following proactive and preventive care that includes the following services (the “Program Services”):

a. “Premium Medical Evaluation” is an annual physical that may include labs, personal health report, nutrition and exercise coaching/counseling, recommendations for biometric tracking (e.g., CGM, BP, scale, etc.).

b. Two (2) in-person 30-minute appointments with the Physician annually

c. 24/7 access to a physician via

i. Access to direct communication with Physician via Physician’s cell phone through voice calls, text messaging and email access during Practice hours when Physician is not providing services to other patients

ii. After Practice hours direct communication with Physician via cell phone through voice calls or text messaging

d. Assistance and coordination with Specialists as necessary and as Physician deems appropriate

e. Courtesy hospital care coordination, however, Patient acknowledges that Physician will not become the attending physician of record and may not be able to influence care when Patient is being treated in a facility.

Patient specifically acknowledges and understands that Physician will not provide, and the Program Services do not include hospital services, emergency services, surgery and/or related surgical services, radiology services, third-party services and/or laboratory services.

Program Member hereby selects the payment terms for the Program Services (“Membership Fee”) as set forth in Schedule B and agrees to pay such Membership Fees in full in accordance with the terms herein. No part of the Membership Fee paid by Program Member hereunder is being paid in consideration for any medical services covered by Program Member’s insurer, health plan or by any governmental program, including Medicare.

How do you protect my privacy?

Your privacy is paramount. We do not share or sell any of your information ever. Our commitment to confidentiality is unwavering.

What payments do you accept?

We accept payments in USD. Your health is our priority, and we strive to make the payment process as seamless as possible. We accept all major credit cards.